SoftCall-IT Custom Software,Projects Public Participation & Engagement Platform
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Public Participation & Engagement Platform

November 26, 2024November 26, 2024 Felix ObareFelix Obare 0 Comments 9:05 pm
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Public Participation & Engagement Platform (PPEP)

The Public Participation & Engagement Platform (PPEP) is a modern digital solution designed by SoftCall-IT Limited to help government agencies, institutions, and organizations collect feedback, reports, and public views in a safe, secure, and convenient way.

Built to strengthen transparency, accountability, and citizen involvement, PPEP brings all participation and engagement processes into one unified platform—making it easier for the public to contribute and easier for institutions to respond

  • Enables the public to submit information easily

    Citizens can share: Feedback Complaints Compliments Reports Suggestions Community concerns Public participation inputs All submissions can be done anonymously or with identity, depending on user preference.

  • Provides multiple reporting & engagement channels

    The platform integrates several communication channels, including: USSD menus,Short codes / SMS, Toll-free lines, Website forms ,Mobile app, Email reporting. This ensures that people from all backgrounds—urban or rural, connected or unconnected—can participate.

  • Automates the entire response workflow

    Submitted reports are automatically categorized and routed through a clear digital workflow, which may include: Initial receipt & feedback, Assessment by the relevant department, Case or issue management, Investigation or internal review, Final decision & closure. Institutions can update the status of a submission in real time, ensuring transparency and timely action.

  • Offers anonymous participation for safety

    The platform supports fully anonymous reporting, allowing the public to share information without fear of retaliation. Sensitive issues can be reported safely and confidentially.

  • Provides real-time tracking

    Every submission generates a unique tracking number so citizens can follow the progress of their issue or contribution without exposing personal details.

  • Delivers powerful dashboards & analytics

    Organizations can access live analytics to understand: Volume of submissions Types of issues raised Regional trends Case status Public feedback patterns This data helps agencies improve service delivery and strengthen accountability.

Who Can Use the Platform?

  • Government ministries & departments

  • County governments

  • Oversight bodies

  • Public service institutions

  • NGOs and development partners

  • Regulatory agencies

  • Customer service teams

Anywhere public feedback, reporting, or engagement is needed—this platform is the ideal solution.


Why Choose PPEP?

  • Secure & reliable

  • Multi-channel access

  • User-friendly

  • Scalable across regions and sectors

  • Proven in high-accountability environments

  • Customizable for any organization