At SoftCall-IT Limited, we believe a security system is only as effective as the people managing it. That’s why every Dahua installation comes with comprehensive training and ongoing technical support to ensure our clients get the best performance and full confidence in system operation.
We empower users — from homeowners to corporate security teams — with the knowledge and tools they need to operate, monitor, and maintain their surveillance systems efficiently.
🔹 Our Training & Support Program Includes:
- 👨🏫 User Orientation: Hands-on introduction to Dahua cameras, recorders, and monitoring software.
- 💻 System Operation Training: Guidance on live view, playback, storage management, and video export.
- 📱 Mobile App Setup: Step-by-step training on Dahua DMSS and SmartPSS for remote access and monitoring.
- 🧩 Troubleshooting Basics: Teach clients how to identify and resolve common issues (connectivity, recording, alerts).
- 🛠️ Maintenance Guidance: Routine system checks, firmware updates, and data backup procedures.
- 📞 After-Sales Support: Ongoing phone, email, and onsite assistance from our technical support team.
- 🔄 Service & Warranty Handling: Quick response to equipment replacement, repairs, and performance upgrades.
Our dedicated support team ensures that every client enjoys reliable, round-the-clock surveillance backed by professional care and real-time assistance.
With SoftCall-IT, you don’t just get installation — you get a long-term security partner committed to your safety.
📍 Mountain View Mall, Waiyaki Way – Nairobi
📞 +254 703 768 913
✉️ sales@softcall.co.ke
🌐 www.softcall.co.ke
#SoftCallIT #DahuaKenya #CCTVTraining #SecuritySupport #SmartSurveillance #CCTVKenya #AfterSalesService