A Modern, Secure and Transparent Digital Platform for Reporting Police Misconduct in Kenya
The Complaints Management Information System (CMIS) is a modern, end-to-end digital platform designed for the Internal Affairs Unit (IAU) of the National Police Service. It streamlines how complaints are reported, verified, investigated, and resolved—ensuring accountability, transparency, and faster service delivery to the public and police officers.
What CMIS Does
CMIS enables the public, police officers, and institutions to easily report incidents of misconduct or unprofessional behaviour within the National Police Service. The system enhances the entire lifecycle of a complaint through:
- Secure online reporting (anonymous, pseudonymous, and identified reporting)
- Digital case registration & triage
- Automated workflows for investigations
- Internal reviews and supervisor approvals
- Prosecution tracking
- Real-time dashboards & analytics
- Full digital case file management
Key Features
1. Easy, Multi-Channel Reporting
- Online complaint forms
- Anonymous & confidential submission
- Document and evidence uploads
- Automatic acknowledgement to complainants
2. Digital Case Management
- Unique case numbers
- Incident details, officer details & evidence management
- Workflow-driven investigation stages
- Timelines, reminders and activity logs
3. Investigation & Review Tools
- Assign cases to Investigating Officers (IOs)
- Track progress in real time
- Supervisor review and recommendations
- Integrated audit trail for every action taken
4. Prosecution & Closure
- Track outcomes of disciplinary and court processes
- Electronic closure reports
- Improved accountability with a complete digital record
5. Real-Time Insights & Dashboards
- Case trends by region, station, or officer
- Performance tracking for IOs
- Heatmaps, charts and analytics to support decision-making
Why CMIS Matters
The system plays a critical role in strengthening police accountability, enhancing public trust, and ensuring timely, transparent oversight. By digitizing the complaint and investigation process, CMIS helps:
- Reduce delays in complaint resolution
- Improve accuracy and consistency of investigations
- Prevent tampering or loss of case files
- Enhance reporting for Parliament, IPOA, ODPP, NPSC and development partners
- Strengthen the National Police Service reform agenda
Who Can Use CMIS
- Members of the public
- Police officers
- Internal Affairs Unit (IAU) staff
- Government agencies (with controlled access)
- Oversight bodies (via secure reports)
Security & Data Protection
CMIS is built on strong security foundations, including:
- Encrypted data storage and communication
- Strict access controls and role-based user permissions
- Audit logs for every system action
- Compliance with Kenya Data Protection Act, 2019
A Step Towards a More Accountable Police Service
The CMIS underscores the Internal Affairs Unit’s commitment to transparency, efficiency, and justice. It creates a central, trusted platform where every complaint is documented, followed up, and resolved with