Complaint Reporting System
The Complaint Reporting System is designed to modernize and streamline the way we handle complaints. It supports multiple modern, accessible, and reliable reporting channels such as
- SMS
- Short Codes
- Web
- Mobile Applications
- Toll-Free Lines, thereby promoting inclusivity and enhancing public trust.
Traditional methods of complaints management—such as locked complaint boxes, physical walk-ins, and rarely functional online forms—have become obsolete and ineffective in today’s fast-paced environment.
