A Modern, Secure and Transparent Digital Platform for Reporting Police Misconduct in Kenya The Complaints Management Information System (CMIS) is a modern, end-to-end digital platform designed for the Internal Affairs Unit (IAU) of the National Police Service. It streamlines how complaints are reported, verified, investigated, and resolved—ensuring accountability, transparency, and faster service delivery to the […] ...
Category: Knowledge
SoftCall IT Knowledge Base. Be Informed gain Control
Why Social Media Management Is Now Essential for Business Growth in KenyaWhy Social Media Management Is Now Essential for Business Growth in Kenya
n today’s digital-driven marketplace, customers discover, evaluate, and engage with brands online long before they make a purchasing decision. Whether you are selling products, offering services, or building a corporate image, having a professionally managed social media presence has become a critical competitive advantage. At SoftCall-IT Limited, we help businesses build strong, consistent, and high-impact […] ...
A Safer Way to Speak Up: Why Pseudonymous Reporting Should Power All Government Agencies in KenyaA Safer Way to Speak Up: Why Pseudonymous Reporting Should Power All Government Agencies in Kenya
The Hidden Risk in Reporting Misconduct Speaking up when something goes wrong is not easy. When a Kenyan reports corruption, harassment, bribery, unfair treatment, or abuse of power, they are exercising a fundamental democratic right: the right to demand accountability from public institutions. But for many citizens, reporting still feels risky. The moment a complaint […] ...
Dahua Surveillance Training & SupportDahua Surveillance Training & Support
At SoftCall-IT Limited, we believe a security system is only as effective as the people managing it. That’s why every Dahua installation comes with comprehensive training and ongoing technical support to ensure our clients get the best performance and full confidence in system operation. We empower users — from homeowners to corporate security teams — […] ...
Installation & ConfigurationInstallation & Configuration
Once your system design is approved, SoftCall-IT Limited proceeds with professional installation and configuration of Dahua surveillance and security systems. Our certified technicians ensure every device is properly installed, tested, and optimized for clear viewing and reliable performance. We follow international installation standards to guarantee system stability, safety, and ease of maintenance for every project […] ...
Surveillance System Design & ProposalSurveillance System Design & Proposal
At SoftCall-IT Limited, we believe that a good security system begins with smart design. After conducting a detailed site survey, our engineers prepare a customized Surveillance System Design and Proposal — tailored to meet your location, risk level, and budget. We use Dahua’s advanced CCTV and security technology to deliver efficient, scalable, and intelligent monitoring […] ...